The following conditions apply:
💵 Shipping conditions:
- Germany: Free!
- Austria: €3.70
- Switzerland: €3.70
- Delivery takes place from within Germany (Germany) via Deutsche Post.
- Instant downloads do not include shipping costs.
🚚 Delivery times:
Unless a different deadline is specified in the respective offer, delivery of the goods within Germany (Germany) takes place within 1 - 4 days, for deliveries abroad within 6 - 9 days after conclusion of the contract (if advance payment has been agreed, after the time of receipt of payment on our account) . Please note that there is no delivery on Sundays and public holidays.
We will ship the products by post/DHL within 48 hours of ordering. We ship orders discreetly in neutral-looking packages.
FREQUENTLY ASKED QUESTIONS
Normally your order will be with you within 1-4 working days.
Is delivery to a packing station possible?
Yes, we also deliver to DHL post offices and packing stations.
What do I have to do if my delivery address changes?
Simply change your address under “My Account” and save the address again.
I received an incomplete or incorrect delivery?
If you have received an incomplete or incorrect delivery, we would like to sincerely apologize in advance. Please contact our customer service. He will immediately take care of a replacement delivery and exchange.
What happens if I'm not at home?
If the package could not be delivered on the first delivery attempt, a further delivery attempt will be made or you will receive a notification that your package has been left at the nearest post office.